FAQ

What types of candles do you offer?

We offer a curated selection of beautifully crafted candles, including calming fragrances such as Balance lavender and romantic scents like Be Mine rose. Each candle is designed to enhance your home’s ambiance while providing a soothing and enchanting scent.

Are your candles eco-friendly?

Yes, our candles feature eco-friendly, reusable jars that can be repurposed. This commitment to sustainability not only enhances your decor but also contributes to reducing waste.

How can I return a candle if I am not satisfied?

We have a 30-day return policy. To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will need the receipt or proof of purchase to initiate the return process.

What should I do if my candle arrives damaged?

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and work to resolve it promptly.

Can I exchange my candle for a different scent?

The fastest way to ensure you receive the desired scent is to return the item you have and, once the return is accepted, make a separate purchase for the new item. We do not facilitate direct exchanges.

Do you offer international shipping?

Currently, we focus on domestic shipping. For international inquiries, please contact us directly to discuss potential shipping options.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Are there any items that cannot be returned?

Certain types of items cannot be returned, including perishable goods, custom products, and personal care goods. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact us.